Refunds & cancellation
Refunds attach to delivery milestones, not to a stopwatch. This page sets out exactly where you stand at each stage of an order.
Version 1.0 · Last updated 24 July 2026
This policy applies to all services purchased from DIGIOLIO LLC (“Digiolio”, “we”) through digioliollc.com. It forms part of our terms of service.
The rule, in three lines
You can work out your refund from this page without asking us. There are no hidden stages and nothing is left to our discretion.
| When you cancel | What you get back |
|---|---|
| Before we start work | 100% of what you paid |
| After work starts, before delivery | 50% of what you paid |
| After delivery | No refund, unless we failed to deliver the published scope — then 100% |
What each line means
Before work begins
Full refund. Work begins when we start the research or audit stage, which is never before we have your payment and the information listed on your package page. Until then, email [email protected] with your order details and you get the entire amount back.
After work starts, before delivery
50% refund. A flat half, whatever stage we have reached. Research and audit is the bulk of the work on these packages and it happens first, so an hourly split would be arbitrary and a stage-by-stage table would let us argue about which stage we were on. One published number avoids both. We will confirm the exact amount in writing before processing it.
After final delivery
Delivered work is non-refundable, with one exception: if we did not deliver the scope published on your package page at the time you bought it, you get a full refund. That is a factual test you can check against the page yourself — not a judgement call on quality.
If we cannot perform the service
Full refund. If we determine we cannot deliver what you bought — because your situation falls outside the package, because required access cannot be arranged, or for any reason on our side — we refund you in full and tell you why.
Use your revision first
Every package includes one revision. If the delivered work does not match the agreed scope, request the revision within seven calendar days of delivery, describing specifically what is wrong. This must be used before a quality-based refund request is escalated. If the revision does not resolve the issue, the refund terms above apply.
Delays caused by missing information
The delivery clock starts once payment has cleared and we have the information or access needed to begin. If we are waiting on you, the delivery window pauses. This does not shorten your refund rights, and it does not count as a delivery failure on our part.
If an order is left without the required information for more than 60 days after payment, and we have contacted you at least twice, we may close the order. Where no work has been done, we refund in full.
How to request a refund
- Email [email protected] from the address you ordered with.
- Include your order details and the package purchased.
- Tell us what has gone wrong, and what outcome you want.
We acknowledge refund requests within one business day and aim to reach a decision within three business days.
How refunds are paid
Approved refunds are returned to the original payment method through Stripe. We do not refund to a different card, account, or person. Once we issue the refund, it typically reaches your account within 5 to 10 business days, depending on your bank — that part is outside our control.
Chargebacks
If you believe a charge is wrong, please contact us before opening a dispute with your bank. In almost every case we can resolve it faster directly, and we would rather refund you than argue. Contact details are on this page and on our contact page.
What this policy does not change
Nothing here limits any rights you have under applicable consumer protection law. Where such law gives you stronger rights than this policy, those rights apply.
Governing law
This policy is governed by the laws of the State of Wyoming, United States.